EE-000
Knowledge graphs for the real world.
What was seen and done at the machine, kept so the next engineer can use it.
01 / ProblemUptime ends the crisis. It also ends the record.
Service organisations live and die by uptime. The engineer wants the machine up and wants to get home. The moment it is up, the crisis is over, and how it was fixed is an afterthought. Next time it fails it is not a crisis — at that one site, for that one engineer. Everywhere else it is the first time again. The case: Elastic Service (EE-DOC-101).
02 / HowThree layers, one record.
- Sentinel recognises events at the machine — what the instruments saw, what the engineer did, on one clock.
- Curator organises them into a graph; what belongs with what is the human judgement.
- Return writes the record back into the CRM.
Detail: Elastic Knowledge Graph (EE-DOC-102).
03 / Who it's forTeams whose revenue depends on uptime.
Service teams whose contracts carry strict downtime limits — radiotherapy and imaging first, the floor we know.
04 / Why usEleven years inside the vault.
Radiotherapy field service is the day job. What the machine does at two in the morning was never in the manual; we build to write it down. More: Founder (EE-DOC-003).
05 / What existsA prototype, in design.
Equipment criteria set; prototype in design. First article: a symptom walked to a fix on a public service manual, recorded on the kit, checkable by anyone. More: Status (EE-DOC-004).
Expansion vision
Where the record leads.
Robotics
Non-humanoid material handling. Trained on the corpus.
Thinktank
A school for field-engineering candidates.
Aerospace
Converting excess motion and heat into transportation.
Contact
Open a conversation.
sam@elastic-engineering.com
Sam Graham — radiotherapy field service. Stress is the day job. LinkedIn